Terms and conditions

Shop online

How does it work?

- Browse our range and add the products in your cart

- Enter your details as requested

- Choose the payment method

- Follow the instructions, an email will be sent to you shortly

 

Cancellation:

You have the right to cancel your order up to 28 days after your purchase, please send us an email to shop@tellmewine.co.uk or visit us at the shop and we will process a refund.

 

Amending:

If you wish to amend your order, please send us an email to

shop@tellmewine.co.uk or visit us at the shop

 

Collection:

If you pay by card, your order will be set aside 30 days at the shop.

If you wish to pay at the store, your order will be set aside 3 days at the shop.

Beyond these deadlines we won't guarantee the availability of the products.

 

What do I need to bring with me when collecting my Click & Collect grocery order at the store?

Please bring one of the following items with you when collecting your order at the store:

- Booking confirmation

- Debit/Credit card with the name of the person who placed the order

- Photographic ID such as:

- Passport

- Driving licence

- Connexions card

- Citizen card

- Military ID with photo and date of birth

We operate a ‘Think 25’ policy on age restricted products, if a colleague requests ID for restricted products, photographic ID (stated above) will be required. The person collecting the order must be age 18 or over.

 

Availabilities:

If some reasons a product you have ordered is no longer available or if a delay would apply we will be in touch with you by email in order to either offer a refund or an alternative solution.

 

Return Policy:

You have the right to cancel your order up to 28 days after your confirmation on line, please bring back the product(s) at the shop with your receipt and we will process a refund or a voucher if the products are not opened.

© 2017-2019 Tell Me Wine by FVFC LIMITED.                       Terms and Conditions